Overview
Once we receive payment you can expect delivery between 3-5 days for Gauteng. All other areas 4-7 days.
Please make sure the address you provide is clear and that someone will be at the address to receive the delivery.
Delivery rates are calculated at checkout.
For queries, contact us at sales@aquatik.co.za or call us on 072 601 8349.
Aquatik generally offers refunds for unused and unopened products. Customers are responsible for return shipping costs, and items should be returned in their original packaging with proof of purchase. If the packaging is missing, a partial refund may be issued at Aquatik’s discretion. For products damaged on delivery, Aquatik will arrange for a free replacement or offer a voucher or refund.
General Returns:
Refunds for unused/unopened products:
Aquatik offer full refunds for items that are unused and unopened.
Return shipping costs:
Customers are responsible for the cost of returning items.
Original packaging and proof of purchase:
Items must be returned in their original packaging and with proof of purchase (receipt, order number, etc.).
Discretionary partial refunds:
If the original packaging is not available, a partial refund may be offered at Aquatik’s discretion.
Returns for Damaged Products:
Notification within 7 days:
If a product is damaged upon delivery, customers should notify Aquatik within 7 days.
Free replacement or refund:
Aquatik will arrange for a free replacement of the damaged product at our discretion. If a suitable replacement is not available, Aquatik may offer a voucher, alternative product or refund.
Customer satisfaction is our number one priority. We are committed to providing a positive experience for every customer and we stand behind the quality of our products.
Please note that customers are responsible for all return shipping costs. To be eligible for a return, items must be sent back in their original packaging and must include proof of purchase.
Products under warranty should be handled with care to ensure they remain eligible for support. If your order arrives with visible defects or damage, please take clear photos of the affected items and send them to us as soon as possible. Our team will review the issue and get back to you promptly to resolve the matter and provide further instructions.
In South Africa, the return policy for bottled water generally involves a deposit-refund system, particularly for larger containers like 10-liter bottles. For smaller bottles, especially those part of a deposit-return scheme (DRS), the return policy dictates that the empty, undamaged, and original-shaped container must be returned to a participating retailer for a refund. Some retailers also offer their own specific return policies, which may involve time limits and conditions like original packaging and proof of purchase.
Key aspects of bottled water return policies in South Africa:
Deposit-Refund System:
Many retailers, especially those selling larger volumes of bottled water, participate in a deposit-refund system.
Return of Qualifying Products:
Consumers are required to return empty, branded, and undamaged bottles (e.g., 10-liter bottles) to participating outlets for a cash incentive.
Retailer Participation:
Retailers who sell beverages are often required to participate in the deposit-refund scheme, accepting returned containers and refunding deposits.
Specific Retailer Policies:
Some retailers may have their own unique return policies, which may include time limits (e.g., 7 or 14 days), conditions for returns (e.g., original packaging, proof of purchase), and whether the item can be exchanged or refunded.
DRS Participation:
The Re-turn website provides information on which containers are eligible for return within the deposit-return scheme.
Condition of Containers:
Bottles must be in good condition, meaning they should not be broken, cracked, chipped, or un-washable.
Need help?
Contact us at sales@aquatik.co.za for questions related to shipping, refunds and returns.